Customer Support Agent
Picture this: starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to combine hard work with plenty of fun. Collaboration is at the heart of everything we do—whether it’s bouncing ideas around, sharing a laugh, or diving into a game in our dedicated game room.
At Plauti, we embrace a global perspective, with customers all over the world, and colleagues from 20 countries and counting. We’re trusted by world-renowned brands like SONY, Nike, Disney, and Harvard University. Since 2011, we’ve scaled from a simple duplicate-check app to the #1 Data App on Salesforce AppExchange. Despite our rapid growth, we remain grounded in our mission: helping businesses unlock the full potential of their customer data to drive better decisions and growth.
What truly sets Plauti apart is our culture of trust and autonomy. From day one, we give you the freedom to make impactful decisions, build great things, and collaborate with like-minded professionals. We value short communication lines and avoid micromanagement, instead fostering an environment where trust and ownership are the foundation of our success.
Now about the practical side: this is a hybrid role where we ask you to join us at the office a few times a week. That said, many team members come in more often, not because they have to, but because the vibe is just that good. We value a healthy work-life balance, and our flexible approach gives you the freedom to work in a way that suits you best. Trust, collaboration, and ownership are at the core of how we operate—and we can’t wait to see how your ideas will shape our future.
Your Customer Support Agent Job
Are you a tech-savvy problem solver who thrives on creating exceptional customer experiences? Do you love tackling challenges, delivering results, and making a real difference in a fast-paced SaaS environment? If this sounds like you, we’d love to have you on our team!
In this exciting role, you’ll be the driving force behind customer satisfaction and retention. Your mission is to ensure our customers get the most out of our innovative SaaS solutions. Whether it’s resolving product-related questions, troubleshooting issues, or delivering impactful resolutions, you’ll be the go-to expert who keeps our customers happy and engaged.
You’ll also lead interactive online workshops to showcase new features, inspire customers with real-world use cases, and empower them to succeed. Working closely with our international clients, you’ll embrace flexible hours to accommodate different time zones, including occasional evening sessions with our US-based customers—balanced with time off to keep your work-life harmony in check.
Join us and become part of a forward-thinking team where your skills and ideas will directly impact customer success and drive the growth of our organization. If you're ready to take on this challenge and make a real impact, we can’t wait to hear from you!
What we expect
- You have recently finished your bachelor studies and you may have 2-4 years’ work experience (not required);
- You are tech savvy and a good internal & external communicator;
- You are stress-resistant, have a good overview and are proactive;
- You are independent and eager to immerse yourself in our solutions as quickly as possible;
- You are flexible in terms of working hours, given our global customer portfolio;
- Experience with Salesforce (or other CRM) is an advantage, but not a requirement;
- Key characteristics: creative, determined, adaptable, curious, grit, resilient;
- Nice to have; Basic coding skills and the ability to read / modify sample code for customer requests.
What we offer
- Flexibility to organize your work around your life;
- Very short lines of communication, fast decision making;
- International & multicultural environment;
- Super helpful team members, no micro management;
- Hybrid work, with home office compensation and choose your own devices;
- Competitive compensation, stock-option scheme, pension scheme, bike lease programme, work from home allowance;
- Enjoy a good lunch while chatting with your colleagues.
You like what you read but you have questions before deciding to move forward. I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions: hasret.seker@plauti.com. If you are ready, talk to you soon!
A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!
Apply now!
Do you want to join us as a Customer Support Agent? We are looking forward to hearing from you!
If you have any questions you can contact Hasret Seker, our Corporate Recruiter
