SRR cannot be accessed anymore

Last published at: January 30th, 2025

Question:

After removing the last Assignee from Super Round Robin, or after removing an Assignee who was also an Admin (System Administrator or a user with the SRR Admin permission set), we cannot access Super Round Robin anymore.

Answer:

When you remove an Assignee from SRR, their license is also removed. Reallocate a license to the user that needs to access SRR:

  1. Go to Salesforce Setup > Installed Packages.
  2. At SuperRoundRobin, click Manage Licenses.
  3. Click Add Users.
  4. Select the user you want to add and click Add.