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This macro leverages AI to evaluate the Subject and Description fields of a case to identify potential spam messages.
This macro leverages AI to evaluate the Subject and Description fields of a case to identify potential spam messages. It considers characteristics such as generic greetings, vague or irrelevant language, unsolicited offers, poor grammar, excessive capitalization, suspicious links, or nonsensical content. Based on the analysis, the macro responds with:
Please note that by modifying this macro, any (custom) field can be updated with any value. For example, create a custom fields that indicates the Case being a spam case.
AI excels at detecting spam by analyzing patterns, language cues, and contextual relevance, providing a fast and accurate classification process. By identifying and closing spam messages immediately, this macro prevents clutter in the case management system, ensures genuine customer cases receive timely attention, and improves overall workflow efficiency. It can be executed via triggers or Salesforce Flows, seamlessly integrating into your CRM operations.
Uses AI to analyze case details and determine whether the message is potentially spam, setting the Status field to “Closed” for spam cases or “New” for genuine ones, ensuring efficient case handling.
